Turnberry Isles Miami, Autograph Collection has reopened as JW Marriott Miami Turnberry Resort & Spa. The extraordinary property features 680 rooms, 36-holes of championship golf, high-end dining options, renovated full-service spa, and the newly owned Tide Cove Water Park.
Our exclusive interview with Hotel Manager, John Rogers gives us a sneak peek into one of the “World’s Best Resorts” by Travel + Leisure Magazine.
BT: Can you tell us about your company? What makes it unique?
John: Tucked away on 300 acres between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of accessible luxury and enriching experiences. The resort is renowned for its two championship golf courses, the state-of-the-art âme Spa & Wellness Collective, award-winning dining experiences, two relaxing pools, and meeting space – endless opportunities of pampered play. It is a recent Forbes Travel Guide Recommended Hotel and it was named at one of the Best Hotels in Miami by US News & World Report in 2017. It’s in the midst of a transformative expansion project concluding this December 2018 when it will emerge as, JW Marriott Miami Turnberry Resort & Spa. At the core of the expansion, a new luxury 16-story, an additional event space, a world-class, five-acre aquatic and upgrades to the main lobby, and front drive.
BT: Can you please describe your typical day at work? What does your role entail?
John: I have the best job in the business, overseeing the day-to-day operations of our resort in the capacity of Hotel Manager. I spend my day working with our talented team members and supporting their efforts to ensure world-class service and unique experiences are delivered daily to our guests. In addition to hotel operations, I am working closely with our designers, construction team and owners on rebranding our resort to a JW Marriott. This keeps me very busy, but I thoroughly enjoy learning about this elegant brand and ensuring I am very familiar with their standards, so we can deliver unparalleled experiences when we launch the brand this fall.
BT: What has been the most rewarding aspect of working for this company?
John: Our owners, The Soffer family, are innovators single-handedly bringing the city of Aventura from a sketch on a cocktail napkin to life. Working for such a supportive and community-driven community makes our day-to-day work experience enjoyable and extremely fulfilling.
BT: How do you create a sense of community for your guests / employees?
John: As a hotel, we are very proud to participate in our Corporate-wide, community-focused initiative, INFINITE-T which revolves around the concept that every entity is boundless, unlimited, and self-sustaining. This idea is the core of everything we do. We always keep the following question in mind when making decisions: Will this be sustainable; how will it impact the next generation? If we are positively serving and impacting the surrounding community then that venture will be sustainable, it will be infinite. The INFINITE-T platform is designed to serve this core value. To instill in every decision and every team member that Turnberry is a community driven business. Knowing that if it is good for our community, it is good for us.
BT: Which Boca Terry products do you use in your establishment?
John: Bath robes in our 360 (soon to be 685) guestrooms and newly renovated âme Spa & Wellness Collective.
BT: Would you recommend Boca Terry products to others? Why?
John: Yes, very much so. Not only is the product first class but the service and response time is second-to-none. Coming from the service industry, the latter is vital. My account representative is always available, and the team’s flexibility allows them to stand apart from their competition.
Boca Terry is proud to have JW Marriott Miami Turnberry Resort & Spa has one of our valued clients. Our team’s attentive and personalized service helps any organization find the perfect products for their property. We offer diverse, resort-quality products from hotel bathrobes, spa wraps, pool lounge chair covers, to a variety of luxury spa accessories. Contact us today to find out more about how we can enhance the experience of your guests with our line of luxurious products.
